2016 Parents Survey — Q5 Responses

Date published: April 10th, 2017 | By Matthew

At the end of each summer we send our camp parents a survey. Feedback from this survey helps us understand what we did well, what we did not-so-well, and what we need to improve for the following summer.

Two years ago, as part of a move toward greater transparency, we decided to publish every response from our parents survey — the good, the bad and the ugly. For more on the rationale behind this decision, check out this introduction.

We understand that Longacre Leadership Camp is not a typical camp. We understand that if you're a new family it can be tough to get your head around what we do. Our hope is that these responses will help clarify things a little bit.

There's some very interesting stuff in here. For a list of the eight questions we asked, please scroll to the bottom of this post.

A few notes first:

  • We are publishing all responses from every parent who responded, except for the one parent who did not give us permission
  • These answers have not been edited, even for punctuation or spelling
  • Words in brackets contained personally identifiable information that we removed

Here are the 40 responses from Question #5 of the 2016 Parents Survey.

Enjoy!

"What's one thing we could have done to improve your experience?"

  1. It would have been wonderful to get an email each evening summarizing that day's adventures, but we get that this is not easy to do after a long day with kids. Photos were great!
  2. More pictures on Instagram! I love to see what my child is up to without having to pester them about it.
  3. nothing!
  4. -
  5. Can't think of a single thing
  6. Cooked Jollof Rice. Closed and more secure cabins. Not happy we missed the Olympics.
  7. Honestly I think it was fun and I don't think you need to improve anything
  8. It seems perfect to me.
  9. More pictures of [my daughter] on the instagram feed. :)
  10. Nothing I can think of from a parent perspective
  11. One thing that could have been done to improve our experience would be letting parents know about arrival and pick up times. I wasn't sure about the time frame.
  12. more pics!
  13. I think more of a farming aspect would be nice.
  14. -
  15. Honesty in communication would go a long way. I'm not sure if [your senior counselor] felt I shouldn't have been involved and was seeking to remove me from the discussion, but I wish she'd have simply said so. Instead, what had been a minor event turned into something bigger for me and my husband: we entrust our preteen children to Longacre for eleven days, and suddenly we found ourselves questioning that decision.
  16. You could start traveling to New York again so we could see more of you.
  17. Nothing?
  18. -
  19. -
  20. -
  21. please add toilet
  22. NA
  23. Nothing
  24. More understanding in advance of the structure in advance
  25. I know this is not an answer to the question but, my experience is not what matters to me. All that matters to me is my dughter's experince. I firmly believe there is nothing you could do to improve my daughter's experience. She had a great time and appears to have growm as a person, as far as I can tell here at home.
  26. I cannot think of a thing
  27. -
  28. More Instagram pictures!
  29. -
  30. Notify us that there is an individual verbally abusing other kids in the camp. Our son informed us that this individual was asked to leave eventually. But before that he was calling one kid a negro and calling our son ISIS. Sure the world is full of ignorance resulting to prejudice. And sure we cannot nor do we want to shield kids from this as it serves as a learning experience. However, it serves our interests as parents and your interests as business owners to insure transparency through formal communication. We are adults and we can handle it :) It would be better to hear it from you through a formal letter to all parents on how you handled the situation.
  31. Better info about arrival and departure process.
  32. More pictures!!!
  33. I can't think of anything.
  34. Have more food available so that growing bodies can have ample quantities of good food and don't have to fill up on the same "extras" each meal.
  35. Must think about that.
  36. -
  37. Serve caviar and champagne at pickup. Honestly, I'm not aware of anything--[my daughter] was quite happy about it and we're pleased with Longacre overall. Sorry I have nothing to offer for you here...
  38. Camp could initiate one call per summer to discuss my child's experience. (However, perhaps I did not wait long enough before I initiated the call.)
  39. Nothing - my son is still talking about the great experience he had. It was fantastic.
  40. my experience was great. the kids talked about the food rations being a bit tight. they would have liked more of the delicious food!
  41. suggest not to have visitation day for a 3 week camp. is disruptive for the kids and parents.

That's it.

If you're interested in the other questions from the 2016 Parents Survey, here they are:

  1. Why did you send your child to Longacre Leadership Camp this summer?
  2. Agree or disagree: "I received what I expected to receive."
  3. Overall, how would you rate your experience with us this summer?
  4. What was the most frustrating part of your experience with us?
  5. What's one thing we could have done to improve your experience?
  6. Has your child developed any skills here that will be helpful in "real life"? If so, what are they?
  7. How would you describe Longacre Leadership Camp to your friends?
  8. On a scale of 1-10, how likely would you be to refer us to other families?

If you're interested in the 2015 version of the parents survey, please go here: 2015 Parents Survey.

Thanks for reading!